Terms of Service

Effective date: October 30, 2026

1. Who We Are

These Terms of Service apply to stays, bookings, our website, our AI assistants, and our text messages. Lost Trail Resort is operated by Lost Trail LLC, doing business as Lost Trail Resort, 9611 E Hwy 30, Lava Hot Springs, ID 83246. By booking with us or using our website, phone line, or text messages, you agree to these terms.

2. Bookings and Payment

• Motel rooms, A frame cabins, and bungalows must be paid in full two days before arrival. If payment is not made by the day before the reservation, the reservation is canceled and the space is rebooked.
• RV sites require a 20 percent non refundable deposit when you book. The remaining balance is charged to the card on file 48 hours before arrival.
• Rates, availability, occupancy limits, and minimum stays are shown on our booking page at the time you book.

3. Cancellations

• Cancellations must be made at least two days before the day of arrival. The card on file is charged at that two day mark.
• For RV sites, the 20 percent deposit is non refundable.
• If you booked through another website or travel company, you must cancel through that website, and its cancellation policy applies.
• To cancel or change a direct booking, call us at 208-776-9917.

4. House Rules

• Quiet hours are 10:00 PM to 8:00 AM.
• No smoking indoors. Smoking is not allowed anywhere indoors. Smoking indoors carries a 250 dollar cleaning fee.
• Campfires are allowed only in the designated fire pits and fire areas.
• Pets: dogs are welcome in the bungalows, the A frame cabins, and at RV sites, with a 10 dollar per night pet fee. The bungalows allow one small or medium dog. Motel rooms do not allow pets.
• Children must be supervised at all times, including on the river and Lost Beach.
• River safety: the Portneuf River is a natural waterway with changing conditions. Floating, tubing, kayaking, wading, swimming, and fishing are at your own risk. Anyone fishing must have a valid Idaho fishing license.

5. Our AI Assistants

Birdie, the trail guide on our website, and the assistant that answers our phone are AI, not people. They provide information for your convenience and can connect you with our family. AI can make mistakes. Our booking page and our family have the final say on rates, availability, and policies. If anything an AI assistant tells you differs from the booking page or these terms, the booking page and these terms control.

6. SMS Terms

• Program name: Lost Trail Resort Guest Messages.
• What you will receive: we send text messages only when you request them by phone or when you book, such as booking links, check in links, and reservation information.
• Consent: receiving texts is not a condition of any purchase or booking.
• Message frequency varies.
• Message and data rates may apply.
• Opt out: reply STOP to any message to stop receiving texts. You will receive one message confirming you are unsubscribed.
• Help: reply HELP for help, or call 208-776-9917.
• Carriers are not liable for delayed or undelivered messages.
• See our Privacy Policy for how we handle your information.

7. Website Use

Please use our website, chat, and phone line only for lawful purposes related to planning or enjoying a stay. Photos and content on this site belong to Lost Trail Resort and may not be copied without permission.

8. Limitation of Liability

To the fullest extent allowed by law, Lost Trail LLC is not liable for indirect or consequential damages arising from your use of our website, AI assistants, or text messages. Nothing in these terms limits any rights you have that cannot be limited under Idaho law.

9. Governing Law

These terms are governed by the laws of the State of Idaho.

10. Changes to These Terms

We may update these terms from time to time. When we do, we will post the new version on this page and update the effective date above.

11. Contact Us

Lost Trail LLC, doing business as Lost Trail Resort
9611 E Hwy 30, Lava Hot Springs, ID 83246
Phone: 208-776-9917
Email: stay@lavavacations.fun